Service Hours

Service hours are Monday – Friday 6 pm to 9 pm Saturday and Sunday, 9 am to 6 pm. 
Appointments booked outside our normal hours incur an additional after or before hours $50 fee.

​

Payment

A credit card is required to reserve and secure your appointment. Charges will be applied to the credit card on file after completion of services, unless otherwise noted.                 

For groups/ event/parties, a 50% deposit is required to reserve and secure the date (which will go towards the final total) and a signed service agreement.

Appointments are confirmed only once a credit card and/or deposit is received.

 

Minimum Service Charge

All in-home services are subject to a minimum service charge of $125, even if the chosen services total less.
Travel fees, if added, is not part of the minimum service charge.

 

Cancellations

Cancellations must be made prior to 48 hours before your appointment start time to avoid a 50% charge. Any service change(s) with less than 48 hours’ notice of appointment start time, will still be charged in full for all services booked if that equals less than original booking. Groups and events will need to cancel 5 days ahead of your appointment time to avoid losing your deposit.

 

No Shows/Running Behind

If the technician cannot reach the client, or the client is not at the specified location and/or cannot be serviced for any reason, or health conditions were not disclosed at the time of booking, we reserve the right to:

-Shorten the services 

-Refuse service due to undisclosed conditions

-Cancel the appointment after the 15-minute grace period

**And be charged the full amount of the services booked for these reasons. **

Please be mindful of the esthetician’s time. We allot enough time for service and travel time, and they may have other client's scheduled after the appointment, so it's important that they be able to start on time. Otherwise, the services may have to be shortened and/or cancelled and client will be charged 100% of service.

There is a 15-minute grace period after this we might not be able to provide the service, if you’re going to be late, please let us know as early as possible and we will try to make it work with the client. 

If for any reason the esthetician is running late, we will notify you as soon as possible and your service will not be affected. 

 

Parking Fees

Client is responsible for any fees incurred while providing your services, including but not limited to parking, valet, tolls. 

These fees are added to your service total.  

 Please be mindful of parking and notify us of any situations/issues we might come into due to all equipment we have to carry. 

 

Travel Fees

All traveling fees for our in-home mobile services are included in the service price if you’re located within service radius of 20745.                                              

  Traveling fees will be determined upon making the appointment if you’re outside our usual service area. Travel fees, if added, are not part of the minimum service charge.

 

Gratuity

Gratuities are not included in the service charge but are optional and always appreciated.
If you choose to add gratuities, we can add it to your final total when we charge for services.

 

Refusal of Services

Essential Esthetics by Essence, LLC reserves the right to refuse services if they determine there are any contraindications, medical conditions that were not disclosed at time of reservation or if the client acts inappropriate
This would include conditions such as open wounds, fungus, infectious diseases. If we arrive and are unable to provide service for any of these reasons, we reserve the right to refuse service and client will still be charged for services.

 

How The Services/Appointments Work

Our esthetician brings everything needed to perform the service.  We bring towels, tools, bowls, stools, massage beds. We use disposable bed liners, and disposable tools that are discarded after each client. We also disinfect all metal implements in hospital grade disinfectant and an auto clave. The only things we ask from the client to provide is adequate space for the service, outlets, and access to water and disposal of it.

​

Technicians Experience

We are experienced in servicing and accommodating clients with any health conditions or special needs. 
We provided services to clients from teens to seniors: with diabetes, mobility issues, etc. We ensure that the client with receive the service needed and be comfortable, relaxed, and feel pampered.

 

Covid-19 Precautions

All our technicians are practicing safe protocols to help prevent the spread of COVID-19. 
We are following all our standard safe protocols plus more based on the guidelines set by the state and federal guidelines. Masks and gloves are worn at all times. 
In the event the technician or the client develop symptoms, the appointment will be rescheduled for another date without penalty.
Our standard procedures: Anything that is disposable, we do not reuse. All our metal implements are cleaned, sanitized, disinfected, and auto claved. We are certified in all our services, products and cleaning product we use.  We always use gloves for all services.
Additional new procedures due to Covid related safety measures, on top of what we already do, is our esthetician always wear masks to protect our clients and well as having the client wear one as well. For mobile services, we are limited on what safety measurements we can do because we are coming into your space/home/office, but we do everything on our end we possibly can to have a clean and sterile service.